{"id":5356,"date":"2025-03-28T10:16:03","date_gmt":"2025-03-28T08:16:03","guid":{"rendered":"https:\/\/magicseaferries.gr\/genikoi-oroi\/"},"modified":"2025-12-09T14:46:17","modified_gmt":"2025-12-09T12:46:17","slug":"general-terms-conditions","status":"publish","type":"page","link":"https:\/\/magicseaferries.gr\/en\/general-terms-conditions\/","title":{"rendered":"General Terms & Conditions"},"content":{"rendered":" \n
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General Terms & Conditions<\/h3>\n

Ticket holder agrees and accepts to comply with below general terms and conditions.<\/p>\n <\/div>\n <\/div>\n \n <\/div>\n

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TICKET POLICY<\/strong><\/strong><\/span><\/summary>
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Passengers\u2019 tickets are personal, valid for a specific route (date, time, and destination), and non transferable. Customers can reserve and \/ or issue their tickets by contacting our appointed travel Agents, through our website  (https:\/\/magicseaferries.gr\/en\/<\/a>), or by visiting our local port offices \/ Agencies.<\/p>\n\n\n\n

According to the regulations of the Directive 98\/41\/EC\/1998, referring to people sailing on board of passenger ships operating to and \/ or from Greek waters, as well as Directive 23\/1999 and the amendments stated of Directive 102\/2019(A 182), passengers\u2019 registration is mandatory. Tickets must include passenger\u2019s full name, date of birth, gender,<\/strong> <\/strong>and nationality.<\/p>\n\n\n\n

Passengers with disabilities or requesting special assistance, should always inform our company during booking and \/ or issuance of the ticket.<\/em><\/p>\n\n\n\n

When reserving \/ issuing a ticket, passengers are requested to provide their mobile number (including the four-digit code of their country) and their email address, enabling the communication in case of an emergency (i.e. any change or cancellation of the scheduled departure \/ arrival due to bad weather conditions etc.)<\/p>\n\n\n\n

If passengers refuse or fail to provide correct contact details, company does not hold any liability for failing to notify in case of such emergency.<\/p>\n\n\n\n

For vehicle, plate number is mandatory to be advised on the reservation or the issuance of the ticket.<\/p>\n\n\n\n

Business, Premium Economy, Economy, or Super Economy tickets are issued with a seat number.<\/p>\n\n\n\n

Passengers holding an E-ticket, can board the vessel by presenting it (either in hard copy or electronic format).<\/p>\n\n<\/div><\/details><\/div>\n\n

TICKET OPTION DATE POLICY<\/strong><\/strong><\/span><\/summary>
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During the booking procedure, each Travel Agent will advise the passenger a date automatically set by the system till which passenger must issue their ticket. If they fail to issue the ticket within this specific period of time, the reservation is automatically cancelled.<\/p>\n\n<\/div><\/details><\/div>\n\n

OPEN DATE TICKET POLICY<\/strong><\/strong><\/span><\/summary>
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Passengers holding an open date ticket, should make their reservation on time, based on seat availability.<\/p>\n\n\n\n

Passengers upgrading an open ticket, need to pay the difference.<\/p>\n\n\n\n

In case of a downgrade, passengers are not entitled to a refund.<\/p>\n\n<\/div><\/details><\/div>\n\n

OPEN DATE TICKETS DEADLINE<\/strong><\/strong><\/span><\/summary>
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Tickets, converted or issued as open-date-tickets, are valid for travelling within one year from the date that were originally issued.           <\/p>\n\n<\/div><\/details><\/div>\n\n

TICKET CANCELLATION POLICY<\/strong><\/strong><\/span><\/summary>
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Route : Lavrio \u2013 Cyclades<\/u><\/em><\/strong><\/p>\n\n\n\n

According t\u03bf: Ship Passenger Rights\u201d, based on Regulation No 4150\/201, below are the general terms that apply to\u00a0 tickets cancelation policy:<\/p>\n\n\n\n

Cancelation up to 14 days before the departure date and time:<\/strong><\/p>\n\n\n\n

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  • Full refund of the ticket value<\/li>\n\n\n\n
  • Tickets can be converted to open date tickets<\/li>\n\n\n\n
  • Tickets can be rescheduled for another date of departure<\/li>\n<\/ul>\n\n\n\n

    Cancelation up to 7 days before the departure date and time:<\/strong><\/p>\n\n\n\n

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    • 75% refund of the ticket value<\/li>\n\n\n\n
    • Tickets can be converted to open date tickets<\/li>\n\n\n\n
    • Tickets can be rescheduled for another date of departure<\/li>\n<\/ul>\n\n\n\n

      Cancelation up to 12 hours before the departure time:<\/strong><\/p>\n\n\n\n

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      • 50% refund of the ticket value<\/li>\n\n\n\n
      • Tickets can be converted to open date tickets<\/li>\n\n\n\n
      • Tickets can be rescheduled for another date of departure<\/li>\n<\/ul>\n\n\n\n

        Cancelation up to 3 hours before the departure time:<\/strong><\/p>\n\n\n\n

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        • Tickets can be converted to open date tickets<\/li>\n\n\n\n
        • Tickets can be rescheduled for another date of departure<\/li>\n<\/ul>\n\n\n\n

          Cancelation less than 3 hours before the departure time:<\/strong><\/p>\n\n\n\n

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          • Tickets are non refundable, can not be be converted to open date tickets or be rescheduled for another date of departure.<\/li>\n<\/ul>\n\n\n\n

            After vessel\u2019s departure:<\/strong> Tickets can be converted to open date tickets or be rescheduled for another date of departure only in cases of proven force majeure, by contacting info@magicseaferries.gr<\/strong>.<\/p>\n\n\n\n

              <\/ul>\n\n\n\n

              Route : Argosaronikos<\/u><\/em><\/strong><\/p>\n\n\n\n

              High Season (03\/04\/2026 \u2013 19\/04\/2026 & 28\/05\/2026-13\/09\/2026)<\/u><\/strong><\/p>\n\n\n\n

              Cancelation up to 4 days before the departure date and time:<\/strong><\/p>\n\n\n\n

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              • Full refund of the ticket value<\/li>\n\n\n\n
              • Tickets can be converted to open date tickets<\/li>\n\n\n\n
              • Tickets can be rescheduled for another date of departure<\/li>\n<\/ul>\n\n\n\n

                Cancelation up to 2 hours before the departure time<\/strong>:<\/strong><\/p>\n\n\n\n

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                • 50% refund of the Ticket value<\/li>\n\n\n\n
                • Tickets can be converted to open date tickets<\/li>\n\n\n\n
                • Tickets can be rescheduled for another date of departure<\/li>\n<\/ul>\n\n\n\n

                  Cancelation less than 2 hours before scheduled departure<\/strong>:<\/strong><\/p>\n\n\n\n

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                  • Tickets can not<\/strong> be converted to open date tickets or be rescheduled for another date of departure.<\/li>\n<\/ul>\n\n\n\n

                    In Piraeus-Aigina-Agistri<\/strong> route, tickets can be converted to open date tickets or rescheduled for another date, up to the departure.<\/p>\n\n\n\n

                    After vessel\u2019s departure:<\/strong> Tickets can be converted to open date tickets or be rescheduled for another date of departure only in cases of proven force majeure, by contacting info@magicseaferries.gr<\/strong>.<\/p>\n\n\n\n

                    Low Season<\/u><\/strong><\/p>\n\n\n\n

                    Cancelation up to 1 day (24h) before scheduled departure:<\/strong><\/p>\n\n\n\n

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                    • Full refund of the ticket value<\/li>\n\n\n\n
                    • Tickets can be converted to open date tickets<\/li>\n\n\n\n
                    • Tickets can be rescheduled for another date of departure<\/li>\n<\/ul>\n\n\n\n

                      Cancelation till vessel\u2019s departure :<\/strong><\/p>\n\n\n\n

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                      • 50% refund of the Ticket value<\/li>\n\n\n\n
                      • Tickets can be converted to open date tickets<\/li>\n\n\n\n
                      • Tickets can be rescheduled for another date of departure<\/li>\n<\/ul>\n\n\n\n

                        After vessel\u2019s departure:<\/strong> Tickets can be converted to open date tickets or be rescheduled for another date of departure only in cases of proven force majeure, by contacting info@magicseaferries.gr<\/strong>.<\/p>\n\n<\/div><\/details><\/div>\n\n

                        OPEN TICKET CANCELLATION POLICY<\/strong><\/span><\/summary>
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                        Open date tickets can be cancelled, without cancellation fees, only if they were originally issued as open date tickets.<\/p>\n\n\n\n

                        Tickets converted to open dated, in case of cancellation, follow the Ticket Cancellation<\/strong> Policy of the General Terms.<\/strong><\/p>\n\n\n\n

                        The ticket value will be refunded only from the Travel Agency that issued the ticket.<\/p>\n\n<\/div><\/details><\/div>\n\n

                        TICKET CANCELLATION POLICY OF A LEG ON ALLER\/RETOUR TICKETS<\/strong><\/span><\/summary>
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                        In the event of cancelling the outbound journey on issued aller\/retour tickets where a return discount has been applied to the return ticket, the passenger must pay the difference that results from the full (non-discounted) fare.<\/p>\n\n<\/div><\/details><\/div>\n\n

                        LOSS OF TICKET<\/strong><\/strong><\/span><\/summary>
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                        In the event of a ticket loss, passenger must notify the company in writing and a new ticket will be issued as replacement of the old one.<\/p>\n\n<\/div><\/details><\/div>\n\n

                        PASSENGERS WITH DISABILITIES<\/strong><\/strong><\/span><\/summary>
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                        Passengers with disabilities or requesting special assistance, should always inform our company during booking and \/ or issuance of the ticket. Our vessels are equipped with special ramps and seats in order our passengers with disabilities to have a comfortable travel.<\/p>\n\n\n\n

                        Due to the limited number of said seats, we advise our passengers to book their tickets soonest possible.<\/p>\n\n<\/div><\/details><\/div>\n\n

                        INFANTS & CHILDREN UNDER 5 YEARS OLD<\/strong><\/strong><\/span><\/summary>
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                        Children under the age of 5 travel free of charge with a zero-value ticket at Economy class.<\/p>\n\n<\/div><\/details><\/div>\n\n

                        EMBARKATION PROCEDURE<\/strong><\/strong><\/span><\/summary>
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                        The embarkation procedure starts approximately 30 minutes prior vessel’s departure, where passengers should be at the embarkation area, with their tickets and any other necessary document.<\/p>\n\n\n\n

                        In case they travel with a vehicle, they should be at the port approximately 1 hour before vessel’s departure.<\/p>\n\n<\/div><\/details><\/div>\n\n

                        TICKET CONTROL<\/strong><\/strong><\/span><\/summary>
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                        During the embarkation procedure, as well as during the trip, our crew members reserve the right to conduct ticket checks, during which passengers must show their tickets.<\/p>\n\n\n\n

                        When a discount applies to the ticket fare, it is mandatory for the passenger to provide the necessary supporting documents required to prove eligibility for the discount.<\/p>\n\n<\/div><\/details><\/div>\n\n

                        CHILDREN & UNDERAGED PASSENGERS<\/strong><\/strong><\/span><\/summary>
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                        Children up to 15 years old, are not allowed to travel unaccompanied.<\/p>\n\n\n\n

                        Children between the age of 15 and 18 years old are able to travel without an adult, as long as they provide a written permission to travel, by a legal guardian and the necessary travel documents.<\/p>\n\n\n\n

                        The company holds the right to refuse the embarkation in case the underaged passenger does not provide said written permission.<\/p>\n\n<\/div><\/details><\/div>\n\n

                        ELECTRIC VEHICLES<\/strong><\/strong><\/span><\/summary>
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                        In accordance with the circular of the Ministry of Merchant Marine and Island Policy, Prot. No.: 2070.0\/28541\/2024, regarding \u201cAdditional measures for the carriage of alternative fuel vehicles (AFV) with passenger ships\u201d, passengers are informed that:<\/p>\n\n\n\n