General Terms & Conditions

Passengers’ tickets are personal, valid for a specific route (date, time, and destination), and non transferable. Customers can reserve and / or issue their tickets by contacting our appointed travel Agents, through our website  (https://magicseaferries.gr/en/), or by visiting our local port offices / Agencies.

According to the regulations of the Directive 98/41/EC/1998, referring to people sailing on board of passenger ships operating to and / or from Greek waters, as well as Directive 23/1999 and the amendments stated of Directive 102/2019(A 182), passengers’ registration is mandatory. Tickets must include passenger’s full name, date of birth, gender, and nationality.

Passengers with disabilities or requesting special assistance, should always inform our company during booking and / or issuance of the ticket.

When reserving / issuing a ticket, passengers are requested to provide their mobile number (including the four-digit code of their country) and their email address, enabling the communication in case of an emergency (i.e. any change or cancellation of the scheduled departure / arrival due to bad weather conditions etc.)

If passengers refuse or fail to provide correct contact details, company does not hold any liability for failing to notifyy in case of such emergency.

For vehicle, plate number is mandatory to be advised on the reservation or the issuance of the ticket.

Business, Premium Economy, Economy, or Super Economy tickets are issued with a seat number.

Passengers holding an E-ticket, can board the vessel by presenting it (either in hard copy or electronic format).

During the booking procedure, each Travel Agent will advise the passenger a date automatically set by the system till which paggenger must issue their ticket. If they fail to issue the ticket within this specific period of time, the reservation is automatically cancelled.

Passengers holding an open date ticket, should make their reservation on time, based on seat availability.

Passengers upgrading an open ticket, need to pay the difference.

In case of a downgrade, passengers are not entitled to a refund.

Tickets, converted or issued as open-date-tickets, are valid for travelling within one year from the date that were originally issued.           

Route : Lavrio – Dytikes Cyclades & Volos – Sporades

According to: Ship Passenger Rights”, based on Regulation No 4150/201, below are the general terms that apply to  tickets cancelation policy :

Cancelation up to 14 days before the departure date and time :

• Full refund of the ticket value
• Tickets can be converted to open date tickets
• Tickets can be rescheduled for another date of departure

Cancelation up to 7 days before the departure date and time :

• 75% refund of the Ticket value
• Tickets can be converted to open date tickets
• Tickets can be rescheduled for another date of departure

(Ticket value will be fully refunded only due to proven force majeure)

Cancelation up to 12 hours before the departure time :

• 50% refund of the Ticket value
• Tickets can be converted to open date tickets
• Tickets can be rescheduled for another date of departure

(Ticket value will be fully refunded only due to proven force majeure)

Cancelation up to 3 hours before the departure time :

• Tickets can be converted to open date tickets
• Tickets can be rescheduled for another date of departure

(Ticket value will be fully refunded only due to proven force majeure)

Cancelation less than 3 hours before the departure time:

• Tickets can not be converted to open date tickets or be rescheduled for another date of departure

(Tickets can be converted to open date tickets or be rescheduled for another date of departure only due to proven force majeure)

After vessel’s departure

• Tickets are non refundable, can not be be converted to open date tickets or be rescheduled for another date of departure

Route : Argosaronikos

High Season (29/05/2025 – 19/10/2025)

Cancelation up to 4 days before the departure date and time :

• Full refund of the ticket value
• Tickets can be converted to open date tickets
• Tickets can be rescheduled for another date of departure

Cancelation up to 4 hours before the departure time :

• 50% refund of the Ticket value
• Tickets can be converted to open date tickets
• Tickets can be rescheduled for another date of departure

Cancelation up to 1 hour before scheduled departure:

• Tickets can not be converted to open date tickets or be rescheduled for another date of departure

After vessel’s departure : Tickets can be converted to open date tickets or be rescheduled for another date of departure only due to proven force majeure.

Low Season

Cancelation up to 1 hour before scheduled departure :

• Full refund of the ticket value
• Tickets can be converted to open date tickets
• Tickets can be rescheduled for another date of departure

Cancelation till vessel’s departure :

• 50% refund of the Ticket value
• Tickets can be converted to open date tickets
• Tickets can be rescheduled for another date of departure

After vessel’s departure : Tickets can be converted to open date tickets or be rescheduled for another date of departure only due to proven force majeure.

Open date tickets can be cancelled, without cancellation fees, only if they were originally issued as open date tickets.

Tickets converted to open dated, in case of cancellation, follow the Ticket Cancellation

Policy of the General Terms.

The ticket value will be refunded only from the Travel Agency that issued the ticket.

In the event of a ticket loss, passenger must notify the company in writing and a new ticket will be issued as replacement of the old one.

Passengers with disabilities or requesting special assistance, should always inform our company during booking and / or issuance of the ticket. Our vessels are equipped with special ramps and seats in order our passengers with disabilities to have a comfortable travel.

Due to the limited number of said seats, we advise our passengers to book their tickets soonest possible.

Children under the age of 5 travel free of charge with a zero-value ticket.

The embarkation procedure starts approximately 30 minutes prior vessel’s departure, where passengers should be at the embarkation area, with their tickets and any other necessary document.

In case they travel with a vehicle, they should be at the port approximately 1 hour before vessel’s departure.

During the embarkation procedure, as well as during the trip, our crew members reserve the right to commence ticket control, where passengers should their tickets.

When a discount applies to the ticket fare, it is mandatory for passenger to also provide the necessary supporting documents required to

Children up to 15 years old, are not allowed to travel unaccompanied.

Children between the age of 15 and 18 years old are able to travel without an adult, as long as they provide a written permission to travel, by a legal guardian and the necessary travel documents.

The company holds the right to refuse the embarkation in case the underaged passenger does not provide said written permission.

In accordance with the circular of the Ministry of Merchant Marine and Island Policy, Prot. No.: 2070.0/28541/2024, regarding “Additional measures for the carriage of alternative fuel vehicles (AFV) with passenger ships”, passengers are informed that:

• For fully electric or plug-in hybrid vehicles, battery temperature must be checked and the state of charge must not exceed 40% of the total capacity.
• For vehicles running on alternative fuels such as LPG or natural gas, tanks must not contain more than 50% of their total capacity.
• Passengers driving vehicles must immediately inform the ship’s crew of any vehicle warnings.
• It is prohibited to load AFV vehicles with malfunctions in the fuel system, tanks, or batteries. The responsibility to ensure the absence of malfunctions lies solely with the vehicle owners, and the shipping company may verify this in its own way.
• Charging electric and plug-in hybrid vehicles on board the vessel is prohibited. It must be ensured that the vehicles are not connected to a power source on board.

Our company’s departure schedules are officially published and posted to our website, as well as printed on our company’s brochure.

Company reserves the right to amend and / or cancel vessel’s scheduled departure / arrival in case needed.

Estimated arrival of the vessel refers to the arrival on each port.

In the event of vessels delay due to force majeure, passengers will board the vessel without having to replace their tickets.

In the event of a cancellation due to Force Majeure, passenger will travel with the next scheduled departure in order to reach their destination.

IMPORTANT NOTE: We would recommend our passengers with another scheduled departureafter arriving, to leave a 60 min window till the next departure giving them the proper time to reach safe their next embarkation point.

According to law 4039/2012-FEK A154 dated 01/03/2022, companion animals in order to travel need to be registered in the National Register of Pet Animals.

Our vessels are equipped with special areas for the safe transportation of passengers’ pets.

Pets are not allowed in vessel’s interior area.

Passengers travelling with their pets are sole responsible for their safety, hygiene and care, information that should declare while issuing their tickets.

Unaccompanied pets are not accepted for embarkation.

Passengers can carry luggage up to 50 kgs or 1 cubic meter.

Vessels contain special areas for luggage to be placed.

Passengers can hand over their valuables for safe keeping to our vessels designated area.

Company does not hold any responsibility for the damage or loss of passengers’ luggage, valuables or money at the common areas of the ship or left inside the bags.

Company is responsible for the damage or loss of passengers’ luggage and / or valuables only if they were handed over for safe-keeping to vessels designated areas and a relevant document / receipts is issued.

Passengers are strictly forbitten to carry dangerous or flammable material.

According to the Law 3730 of the Greek Ministry of Health, smoking is forbidden in all the interior areas of the vessel.

Passengers can visit vessel’s open outer deck to smoke.

For Safety reasons, all vessels in Greece follow rules and regulations.

Passengers are obliged to comply with those rules and Captains instructions.

Company reserves the right to refuse the embarkation of any passenger that doesn’t comply with said rules and instructions.

For safety reasons, company may examine the personal belongings, luggage and / or cabin of a passenger.

Passengers carrying weapons are obliged to declare it during the embarkation, to vessel’s authorized personnel

The disembarkation of passenger is upon approval of the officers of the vessel.

Passengers can visit the official website of Hellenic coastguard where they can be informed of their rights (https://www.hcg.gr/en/information/test/).

For any dispute arise between the passengers and the company Piraeus court is responsible for the resolution.