General Terms & Conditions

Passenger tickets are personal, valid only for the specific route and date indicated, and are non-transferable. Tickets and reservations can be made through authorized travel agencies, via the official website (https://magicseaferries.gr/en/), or at the company’s port offices.

In compliance with Directive 98/41/EC/1998, Presidential Decree 23/1999, and its amendment (Presidential Decree 102/2019, A 182), the recording of passenger information is mandatory for all travel to and from Greek ports. Each ticket must include the following details: passenger’s surname, full name, date of birth, gender, and nationality.

Passengers with special needs or requiring assistance must inform the company at the time of reservation or ticket issuance.

To ensure communication in case of emergencies (e.g., delays or travel restrictions due to adverse weather conditions), passengers are requested to provide a mobile phone number (with international dialing code) and an email address. The company bears no responsibility if passengers choose not to provide this information or if it is submitted incorrectly.

For vehicle reservations, the license plate number is required at the time of booking.

Business, Prime Economy, Economy, and Super Economy ticket categories include assigned seat numbers, which are printed on the ticket.

Passengers holding electronic tickets may board by simply presenting their ticket.

When making a reservation, the system automatically sets a deadline for ticket issuance. If the ticket is not issued by that deadline, the reservation will be automatically canceled.

Passengers holding open-date tickets must confirm their travel by making a reservation, subject to route availability.

If traveling in a higher fare class, the difference must be paid. If traveling in a lower fare class, no refund is given for the fare difference.

Open-date tickets, whether initially issued as such or converted later, are valid for one year from the date of issue.

In accordance with the Passenger Rights Charter (Law 4150/2013) and the company’s cancellation policy, the following conditions apply:

Up to 14 days before the scheduled date and time of travel:

• Full refund without cancellation fees, or
• Convert to open-date ticket, or
• Change to a new travel date.

Up to 7 days before the scheduled date and time of travel:

• 75% fare refund, or
• Convert to open-date ticket, or
• Change to a new travel date.

Up to 12 hours before departure:

• 50% fare refund, or
• Convert to open-date tickets or
• Change to a new travel date.

Fare refund without cancellation fees for proven force majeure.

Up to 3 hours before departure:

• Convert to open-date ticket, or
• Change to a new travel date.

Fare refund without cancellation fees for proven force majeure.

Less than 3 hours before departure: Tickets cannot be converted to open-date or rescheduled.

Only proven force majeure may justify a change or refund.

No fare refund is available.

Tickets cannot be converted to open-date tickets or rescheduled for a new travel date.

Open-date tickets issued as such from the beginning may be canceled without cancellation fees.

Tickets that were converted to open-date are subject to the cancellation policy of the original ticket.

Refunds are processed only by the agencies that issued the tickets.

If a ticket is lost, the passenger must inform the company in writing at info@magicseaferries.gr to request the issuance of a new ticket.

Passengers with special needs or requiring special care must declare this during the reservation or ticket issuance process.

All ships are equipped with boarding ramps and specially designed seats to accommodate passengers with special needs. Due to the limited availability of these seats, early reservation is recommended.

Tickets for children up to 5 years old are issued free of charge (zero fare).

Passengers must have their tickets and necessary travel documents and be present at the ship’s boarding area at least 30 minutes before departure, or 1 hour before departure if traveling with a vehicle.

Ticket checks are carried out during boarding and throughout the journey. Passengers must present their tickets upon request.

For discounted tickets, passengers must also present the required documents that justify the applicable discount.

Children under the age of 15 are not allowed to travel unaccompanied.

Minors aged 15 to 18 may travel unaccompanied only if they carry all required travel documents along with a completed parental or guardian consent form. Without this form, boarding will be denied.

Official schedules are published on the company’s website and included in promotional materials.

The company reserves the right to modify or cancel schedules when necessary.

Arrival times refer to the time of arrival at the outer port.

In the event of a delay caused by force majeure, passengers may board using their existing ticket—no replacement is required.

If a departure is canceled due to force majeure, passengers must replace their tickets in order to travel on an alternative schedule.

In accordance with the Ministry of Shipping and Island Policy Circular No. 2070.0/28541/2024, the following regulations apply to the transportation of Alternative Fuel Vehicles (AFVs):

a) Pure Electric & Rechargeable Hybrid Vehicles: Battery temperature must be checked before boarding. Charge level must be no more than 40% of total capacity.

b) Other Alternative Fuel Vehicles (e.g., LPG, Natural Gas): Tanks must be filled to no more than 50% of total capacity.

Drivers must immediately inform the crew of any alarm or warning indication from their vehicle.

Vehicles with malfunctions in the fuel system, tanks, or batteries (unless removed) will not be allowed to board.

Ensuring the vehicle is free from damage or malfunction is the sole responsibility of the vehicle owner. The company reserves the right to inspect vehicles to confirm compliance.

Finally, charging of electric or hybrid vehicles onboard is strictly prohibited. Vehicles must not be connected to any power source while on board.

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As of 01/03/2022, pet transportation is regulated by Law 4039/2012 (Government Gazette A15), requiring full registration of pets in the National Pet Registry.

Passengers must declare all required pet information during the reservation or ticket issuance process.

Pet health booklets must be carried and up to date.

Ships provide designated pet-friendly areas.

Pets are not allowed in enclosed passenger areas.

Owners are solely responsible for their pet’s safety, hygiene, and care.

Pets cannot travel unaccompanied.

Each passenger may carry up to 50 kg of luggage or one cubic meter in volume.

Dedicated storage areas are available onboard for luggage.

Valuables may be deposited at the ship’s accounting office for safekeeping.

The company is not liable for loss or damage to luggage, valuables, or money stored in luggage areas.

Flammable and dangerous materials are strictly prohibited.

Smoking is prohibited in all enclosed areas of the ship, in accordance with Health Ministry Law 3730.

Sea travel is subject to maritime laws and safety regulations.

Passengers must follow all instructions provided by the captain and crew.

Non-compliance may result in denied boarding.

The company may inspect luggage and carried items for safety.

Passengers carrying weapons must declare them to the responsible ship officer during boarding.

Once onboard, disembarkation is only permitted with prior approval from ship officers.

Passengers can be informed about their rights on this link: https://www.hcg.gr/documents/1527/EkthesiEFE2019K2020Eng.pdf.

In case of any dispute arising from the transport contract, jurisdiction is assigned to the courts of Piraeus.